FAQ

Contact


Where is Colorful Standard from?

Colorful Standard is designed in Denmark and produced in Portugal by a team of skilled individuals we have known for years and build a close relationship with – together we strive to serve you and the planet in the most responsible way.


What is the best way to contact Colorful Standard?

The best way to contact us is by email at support@colorfulstandard.com. Please note that we reply to emails from Monday to Friday as quickly as possible.


Where is Colorful Standard’s headquarter

Colorful Standard
Pilestraede 47
1112 Copenhagen
Denmark

Furthermore we have local Colorful Standard offices in most parts of Europe and in the US and Canada.


Do you have a Colorful Standard location near me?

We do have domestic locations all over Europe, US and Canada.
Please go to “Shipping & Returns” to find an address near you.
You can return goods to the local adresses.



Shipping


What countries do you ship to?

We ship all over the world! All orders will be shipped out via UPS to ensure fast and reliable delivery.

The best part… We ship directly from our factory in Portugal to reduce the carbon footprints of our clothing by eliminating any unnecessary stops along the process.


Can I track my package?

Absolutely. Once your order has been shipped you will receive a UPS tracking number by e-mail. Please note that it may take a couple of hours for your tracking number to become active.

Good idea to check your tracking number to avoid any delivery issues.


Do you have free shipping?

Yes, we do if your purchase meets the free shipping limit.
Please check “Shipping & Returns” to see the free shipping limits.


Do I pay local taxes to receive my order?

No, we have paid all taxes and local duties for customers in all of Europe, USA and Canada to ensure that you will receive your package smooth and easily. With no extra costs at all.



Payments


What payment methods do you accept?

We accept payment with the following credit cards: Visa card, Mastercard, American Express & Visa Electron. We also accept payment with PayPal, Apple Pay, Google Pay, iDeal and Klarna. The sum will be deducted from your account once the order is shipped.


Are there any other hidden costs?

There are no hidden costs. Colorful Standard covers all the costs related to tax and import duties for customers in Europe, US and Canada. Outside Europe, US and Canada local tax may apply.



Returns


How do I return an order?

You simply pack the products nicely and send them back to us. If possible please reuse the recycled packaging you received your products in to avoid waste. Once we receive them, we will process the return as fast as possible.

We kindly ask you to include a note letting us know whether you would like an exchange or a refund for the returning product(s). Please also add your order number.


To what address can I return the goods?

We have made it easy for you with local return addresses all over the world.
Please go to “Shipping & Returns” to find an address near you.


What is your return policy?

We have a 90 days return policy to ensure that you have enough time to decide.


Do you provide free returns and exchange?

We do not provide free return labels. Customers are responsible for return shipping but since we have local return addresses you are most likely to find a return address in your country which makes it much simpler to return.


I have received a defect product. What should I do?

Please send a photo or description of the defected item to support@colorfulstandard.com so we can help resolve the issue.


If I return an order when do I get my money back?

We process your return as soon as we get it, but it can take up to 10 days before the money is back in your account if you paid by credit card. If you have paid with PayPal it can be a few days only.

Please note that we refund via the same payment method that you used when placing the order.


Is it possible to return items purchased at another retailer?

We cannot accept items purchased at one of our many retailers. Our return and exchange policies are subjected to items purchased directly from our webshop.


Can I return an international order?

Yes, it is the same process as any other order. Just ship back the order to the nearest return address.


Can I return or exchange a gift?

Absolutely. Please note in case of a refund that the money will go back to the account of the person who paid for the order.



Orders


Will I get a confirmation of my order?

Once confirming your order, a binding agreement is made, and you will automatically receive an e-mail confirming the order. If you somehow did not receive an order confirmation please contact us.


Can I cancel my order?

Yes, if we get the cancelation before the order is shipped. Please send us an email right after you placed the order to give us enough time to make the cancelation. We strive to process all orders as soon as placed.


Can I modify my order after it has been placed?

Once an order is placed, we are unable to make any edits regarding the purchased items. Best option is to cancel the order and place a new order.


Is it possible for Colorful Standard to cancel my order?

We reserve the right to cancel any orders if the stock level was incorrect at the time of receiving the order. In the event that this should happen, we will contact you and give you the opportunity to cancel the order.



Products


Will sold out items be restocked?

We believe in only producing what we need to avoid waste and overproduction. That unfortunately means that sometimes we have items sold out.

This is by far the best way of working to lower our carbon footprint and we are doing our very best to restock sold out items as soon as possible.


Can I get a notification if a sold out item is back in stock?

Yes, you can! To be notified when a specific item is back in stock please sign up for our “Notify me when available” option located on the respective item’s product page.


Do I have guarantee and how long?

We believe in good quality and long-lasting products. That combined with not focusing on seasonal trends so designs will never be outdated is our way to make a sustainable brand.

We therefore we have a 365 days guarantee on all products to ensure that you will be happy with your products.


Do you offer resale?

Our products are intended for consumers only. Please do not use the site to purchase products for re-sale or export. If we suspect anyone intend to resell our products we reserve the right to cancel the order.



Privacy


What do you do with my personal information?

All information given to Colorful Standard is treated as confidential. No information is at any point given to any 3rd parties and is strictly used between the customer and Colorful Standard. By submitting your info, you agree to send it to Colorful Standard who will process and use it according to our privacy policy.




We use cookies to ensure that we give you the best experience on our website.